Refund policy

Return & Refund Policy

At Meet Purity, we take great care to ensure that our products are packed securely and delivered to you in proper condition.

Returns & Exchanges

Due to the nature of food products, we do not accept returns or exchanges for change of mind once an order has been delivered.

However, if you receive a product that is damaged, leaking, torn, incorrect, or has an open/compromised seal at the time of delivery, please contact us within 48 hours of receiving your order.

Damaged or Open-Seal Products

If your product arrives with damaged packaging or an already open or compromised seal, please contact us within 48 hours.

To verify the issue, we may require clear photos and/or an unboxing video showing the condition of the parcel, pouch, and seal as received.

Once the claim has been verified and approved, we will provide a replacement or refund, as appropriate.

Products that have been opened, damaged, mishandled, or improperly stored by the customer after delivery are not eligible for return or refund.

Incorrect Products

If you receive a product different from what you ordered, please contact us within 48 hours of delivery. After verification, we will arrange an appropriate replacement or refund.

Non-Returnable Products

For food safety and hygiene reasons, correctly delivered products with intact packaging and seals are not eligible for return or refund after delivery.

Order Cancellation

Orders may be cancelled before dispatch. Once an order has been handed over to the courier, cancellation may no longer be possible.

Refunds

Approved refunds will be processed through an available payment/refund method. The time required to receive the refund may vary depending on the payment method.

Contact Us

For any return, refund, replacement, or order-related concern, please contact:

Meet Purity
Email: meetpurity.official@gmail.com
WhatsApp/Contact: +92 331 3145508
Website: meetpurity.com